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Privacy Policy

Last updated: 9 July 2026

B.E Electrical Solar & Battery (ABN 28 629 689 442) ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, disclose and protect your personal information, and how we comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or providing us with your information, you consent to the practices described in this policy.

What information we collect

We only collect personal information that is reasonably necessary for us to provide our services. This may include:

  • Your name, phone number and email address.
  • Your property address, suburb or service location.
  • Details about your enquiry, property or project (for example, your energy use, roof type or the work you need).
  • Any information you choose to include in a message, form or email to us.
  • Technical information collected automatically when you visit our website, such as your IP address, browser type, pages viewed and the date and time of your visit.

We do not collect sensitive information (such as health or financial account details) unless it is necessary for a specific purpose and you have consented, or the law requires it.

How we collect your information

We collect personal information directly from you when you:

  • Complete a quote or contact form on our website.
  • Call, email or message us.
  • Engage us to design, quote, supply, install or service a system.

Where practical, we will collect your information directly from you. If we collect it from a third party (for example, a referral), we will take reasonable steps to make sure you are aware of this policy.

Why we collect and use your information

We use your personal information to:

  • Respond to your enquiry and prepare quotes.
  • Design, supply, install, service and support your solar, battery or electrical system.
  • Manage bookings, invoicing and payments.
  • Meet accreditation, warranty, rebate and regulatory requirements.
  • Communicate with you about your job and any follow-up service.
  • Improve our website and services.
  • Comply with our legal obligations.

We will not use or disclose your personal information for a purpose other than the one for which it was collected, unless you would reasonably expect it, you have consented, or the law permits or requires it.

Direct marketing

We may occasionally contact you with information about our services that may be of interest to you. You can opt out of receiving marketing communications at any time by contacting us using the details below, and we will action your request promptly. We do not sell your personal information to third parties for marketing.

Disclosure of your information

We may disclose your personal information to:

  • Contractors, suppliers and service providers who help us deliver our services (for example, wholesalers, product suppliers or subcontractors), on a need-to-know basis.
  • Accreditation bodies, rebate administrators and network or distribution providers where required to install your system or process an incentive you are eligible for.
  • Our professional advisers, such as accountants or legal advisers.
  • Government or regulatory bodies where required or authorised by law.

We do not disclose your personal information to overseas recipients unless a service provider we use stores data overseas. Where that happens, we take reasonable steps to ensure your information is handled consistently with the APPs.

Cookies and website analytics

Our website may use cookies and analytics tools (such as Google Analytics) to understand how visitors use the site so we can improve it. This information is generally aggregated and does not identify you personally. You can disable cookies in your browser settings, though some parts of the site may not function as intended.

How we store and protect your information

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. This includes physical, electronic and procedural safeguards. When your information is no longer needed for any purpose for which it may be used or disclosed, and we are not legally required to keep it, we will take reasonable steps to destroy it or de-identify it.

Accessing and correcting your information

You have the right to request access to the personal information we hold about you, and to ask us to correct it if it is inaccurate, out of date, incomplete or misleading. To make a request, contact us using the details below. We will respond within a reasonable time. There is generally no charge for making a request, though we may charge a reasonable fee to cover our costs of providing access in some cases. We may need to verify your identity before providing access.

Making a complaint

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us first using the details below so we can try to resolve the matter. We will acknowledge your complaint and respond within a reasonable time.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.

Changes to this policy

We may update this privacy policy from time to time. The current version will always be available on our website, with the "last updated" date shown at the top.

Contact us

If you have any questions about this privacy policy or how we handle your personal information, please contact us:

B.E Electrical Solar & Battery
ABN 28 629 689 442
Phone: 0429 295 678
Email: info@beelectricalsolar.com.au
Service area: Yorke Peninsula and Mid-North South Australia